TERMS & CONDITIONS

Firstly welcome and congratulations for signing up to Isabel at Isabalance. I am here to help improve your fitness, well-being and confidence. To improve your horse riding, to help you regain your confidence.

COMMITMENT
I have total belief in the effectiveness of my services; however, a team effort is needed to get results. Success requires personal commitment from you as well as myself.

In order that our working relationship is as successful as possible, you can expect a high standard from me.

The recommendations that I make will always be in your best interest. Based on my professional expertise and experience we will only recommend the right exercises that are appropriate for you. So, if you have any issues, for example back pain or conditions, I can give the correct exercise for that. 

Membership Fees For Pilates
Monthly payments are calculated based on 46 weeks of the year and then the cost is spread out over 12 months. You are not paying for 6 weeks of the year which covers closures due to holidays and unforeseen circumstances. Therefore if you are unable to attend your zoom class there will be no refunds. However, you do have access to the recordings and the On-Demand classes, so you will never miss out. 

Isabalance will determine, on a case by case basis, to offer a membership freeze in exceptional cases of unavoidable non-attendance. Written evidence to support your claim may be requested. Any such claim must be made in advance and cannot be made retrospectively.

Refunds and Cancellations
Membership can be cancelled by giving one full calendar months’ notice in writing or via email or text. Once in receipt the company will notify the Member of the final payment date. Please note that once you have given notice, you will have one final full month pay.

I promise to offer the following throughout your time with us:
·      You can expect the highest quality of service from myself, Isabel from Isabalance, knowing that I genuinely care and want to help you be the best that you can be.
·      If you need further help between classes please feel free to email and I will pick as soon as possible. Thank you.
·      In return for the above commitment from me, I expect a level of commitment from you:
·      All participants to complete a Physical and Medical Form. Participants assume responsibility of checking with their Medical Professional for medical readiness.
·       I always offer different alternatives of an exercise and explain that if there is any pain to reduce range of motion, rest, or choose the alternative. However, it is also your responsibility to work within your limits.

All memberships must be booked and paid by monthly Direct Debit.
DD Payments will be taken on the time of the month you joined the membership.
Please be on time for your sessions. Consistency and session attendance are vital for results and safety.

Coaching
Coaching is paid up front. Refunds will not be given after 14 days however this will be determined on a case by case basis. To get the benefit out of coaching you would need to attend all the sessions.
 
You the Client:
I accept the above terms and conditions. I understand that elements of Isabalance classes can be physically demanding as a condition of my enrolment. I accept full and complete responsibility for my own goals that I have established. This means that I acknowledge the recommendations made by Isabalance and that I obtain a medical doctors approval for my participation in the classes should I have a medical condition. I agree to hold Isabalance free and harmless of any and all liability for any subsequent injury or health complication that, though unlikely, may result from or be aggravated by my participation in the classes. I will also take it upon myself to notify Isabalance of any changes to my medical history or current state of health.